FAQ

HOW MUCH IS SHIPPING? 

If you're purchasing merchandise (sim card, accessories, etc), shipping rates are as follows:

Standard USA Shipping - $5.99

Standard Canada Shipping - $5.99

You will receive a shipping confirmation e-mail once your order ships.

If you're purchasing an unlock code, an e-mail with your unlock code and instructions will be sent once your unlock code has been generated. Shipping is free :)

ARE YOUR PRICES IN CAD OR USD?

All prices are in US Dollars.

WHAT IS YOUR RETURN POLICY?

If the code we provide you does not work, please e-mail us so we can verify the code. If we verify that the code is correct and however still does not work, you will need to provide us with video proof so we can verify that you are following the right steps. Video will need to show you inputting the unlock code, verifying the 15 digit IMEI number, and your phone stating "code error", "cannot undo restriction", or "not allowed". A full refund will then be provided. We will also provide a full refund if we cannot generate your unlock code.

You are responsible for inputting the correct 15 digit IMEI number on your phone when checking out. If you provide us with the wrong code, there will be NO REFUNDS. We guarantee our codes to work if you provide us with the correct IMEI number and will provide a refund upon video proof.

All merchandise sales are final sale.

IS IT SAFE TO UNLOCK MY PHONE?

Yes - it is absolutely safe to unlock your phone. In fact, we use the same method your carrier would use to unlock your phone. Our methods are safe, permanent, and guaranteed to work.

We are here to help you travel abroad without paying outrageous roaming fees from your cellular provider. We carry pre-paid sim cards for talk, text, and data from cellular providers in the USA, Canada, and Hong Kong. 

CAN YOU UNLOCK MY PHONE FROM THE USA?

It is illegal to unlock USA devices that are manufactured after January 26th, 2013 unless you have permission from your service provider. We will not provide any service for any USA service provider cell phone or smart phone manufacturered January 26th, 2013 or later. Roamgalaxy.com will not be held liable or responsible if you place an order for an unlock code for any USA service provider cell phone that was manufacturered January 26th, 2013 or later.

If you make a purchase on Roamgalaxy.com you accept full responsibility for complying with all local, national, and international laws. Roamgalaxy.com will not knowingly give any advice or provide any service to anyone who wishes to unlock a phone that was purchased from a USA service provider manufacturered January 26th, 2013 or later in The United States of America.



Photo credit:
New York - Nathan Simers
Hong Kong - Ed Coyle